Fraud Status Update -Data Breaches
If you are having trouble with your debit cards not working and you need cash – please find the shared branch location nearest you by calling 1-888-287-9475 . You will need your six-digit account number and ID to withdraw funds. If you have issues with your cards not functioning over a weekend and/or comments, please send email to Tech@ibewuwfcu.com. It is imperative that we have good contact numbers and email addresses so please verify your correct information by logging into online banking. We appreciate your help in fighting the increase in fraud.
New Fraud Prevention Automation Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud connected to our Debit Cards.
Here’s how it works:
- When potential fraud is detected, you will receive an automatic email notification from IBEW & United Workers FCU, with the option to reply with “fraud” or “no fraud.”
- One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the “fraud” or “no fraud” option.
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember: our messages will never ask for your PIN or account number.
- IMPORTANT: The phone number for our Debit Card Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center”, it will display whenever you get a call or text from this number. (See current fraud numbers listed below.
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If you are experiencing problems with your Debit or Visa card during weekday business hours; please call the Credit Union Direct at 503-253-8193. If you experience issues after hours or to report your card lost/stolen, please call:
Debit Card Lost/Stolen 800-682-6075
Credit Card Lost/Stolen 800-325-3678
Credit Card After Hours Customer Service 800-237-6211