Coronavirus Information and Resources For Our Members
Our members health and safety is our top priority. We are doing everything possible to keep you and our staff healthy. We appreciate the trust you place in us and we want to share the actions we are taking in response to the ever-changing developments and the impact of the coronavirus (COVID-19).
March 27: As we continue to adjust and settle into this new norm we have determined that it wasn’t convenient for members to use the extra time we had our drive up open. As of Monday, March 30th we will transition back to our regular drive up hours. Monday – Thursday 9 AM – 5:30 PM and Friday 9 AM – 6 PM. Our lobby will continue to remain closed until further notice. Our staff is in the office and are happy to help you over the phone or through email. We continue to encourage you to use our electronic services. Stay Healthy and Stay Home.
March 18: IBEWUWFCU Members – If you are planning to use a Shared Branch location we urge you to contact that credit union to see if they are still offering the shared branch service. With many credit unions closing their branches they are also suspending this service. See below for other ways to access your account with us.
March 17: Our staff is at the branch to help members by phone. Our lobby is temporarily closed and our Drive-Up is open. To better serve you we have extended drive-up hours Monday – Friday, 8:15 AM – 6 PM.
Steps we are taking
- We are closely monitoring information from local, state and federal health officials to ensure that we are acting consistently with recommendations on the steps to take to help prevent the spread of COVID-19.
- We are frequently disinfecting surfaces, using hand sanitizer and washing our hands.
- We are directing our staff to stay home if they are not feeling well. With this there could be increased wait times and we appreciate your patience.
Steps you can take
- Stay informed and learn about disease prevention tips and updates from the Centers for Disease Control.
- Call 2-1-1 from a mobile phone, 503.222.5555 from a land line, or email email@example.com for general information.
- We would like to remind you that you can access your accounts anytime by logging into ITSME247 Online Banking or downloading our mobile app (Apple or Andriod) anytime, anywhere.
- Beware of Fraud Schemes. Fraudsters are notorious for capitalizing on fear, and the coronavirus outbreak is no exception. Click here for the latest scam alerts.
- We are committed to helping members directly affected by or experiencing hardships from the COVID-19.
- If you are in need of assistance, please call us at 503.253.8193 x340, Monday – Thursday 10am-5:30pm and Friday 10am-6pm, and one of our Relationship Officers will be happy to help you. You can also email at firstname.lastname@example.org.
- We will work with all members to find the best solution for you depending on your situation.
We’ve Got Your Back
- We know during these difficult times you want to make sure your payments will be processed; your checks will clear and your payroll or vacation pay will be deposited to your account. We are still open for business and ensuring that all this is happening on your behalf.
- You can drop check deposits or payments into our Night Drop (located to the left of the front doors) – we are checking it multiple times a day.
- Needing cash and can’t get to the Drive-Up? Click here to find and ATM near you.
- We have opened our Drive-Up for Shared Branch members that normally visit our branch. For our members that regularly use a Shared Branch location, please CALL ahead as some Shared Branch locations are temporarily closed. We apologize for the inconvenience it is the decision of the other credit union if they are helping Shared Branch members and not our decision.
- We have online and mobile tools to help your check balances, make transfers and loan payments, deposit checks and apply for a loan from wherever you are.
- Our Contact Center is standing by to take your calls, Monday – Thursday 9AM – 5:30PM and Friday 9AM – 6PM. Give us a call at 503.253.8193 or email email@example.com.
Financial & General Tips – STAY HOME, STAY HEALTHY
Take care of your health, we’ll take care of your money!!
It is suggested to shop for groceries early in the morning. The store should be freshly cleaned, hopefully restocked and the air ventilation should be better. Pull items from the back of the shelf when possible, they might be less contaminated.
Some people say you should withdraw cash to protect your self during the COVID-19 outbreak. Here are four reasons withdrawing extra cash may actually be the worst possible move right now.
- Cash is vulnerable – Credit union accounts are federally insured to $250,000, making them a gazillion times safer than keeping your money under the mattress or in your pocket.
- Cash is not required – with so many secure ways to access your accounts and to pay your bills, there’s almost no reason you’ll need extra cash.
- Cash is tempting – You may actually need less cash at this time. Unless, of course, you’ve got it stuffed in your wallet, tempting you to spend money you would not have spent if it were secure in the credit union.
- Cash is, well, kind of dirty – As regards your personal health, the Centers for Disease Control and Prevention recommends always washing hands thoroughly after handling cash, because you never know where it’s been.